Terms and Conditions

Article 1 – Definitions

For the purposes of these General Terms and Conditions, the following terms are defined as follows:

  1. Entrepreneur – The natural or legal person offering products and/or services to consumers at a distance, as defined in these terms.
  2. Consumer – A natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
  3. Distance Contract – A contract concluded between the entrepreneur and consumer in the context of an organized system for distance selling of products and/or services, using one or more means of distance communication up to and including the moment the contract is concluded.
  4. Durable Data Carrier – Any tool (e.g., email, USB, hard drive, cloud storage) that allows the consumer or entrepreneur to store personal information in a way that allows future access and unaltered reproduction.
  5. Right of Withdrawal – The statutory right of the consumer to withdraw from the distance contract within the applicable cooling-off period, without giving any reason.
  6. Cooling-off Period – The 14-day period following the consumer’s receipt of a product, during which the right of withdrawal may be exercised.
  7. Margin Scheme – A special VAT scheme applicable to used goods under Article 28b of the Dutch Turnover Tax Act, whereby VAT is calculated only on the profit margin and not deductible by the buyer.
  8. Digital Content – Data produced and supplied in digital form, whether delivered via download, email, or digital code, with or without a physical medium.
  9. Custom Product – A product made according to consumer specifications or that is clearly personalized (e.g., a laptop with a specific configuration).
  10. Sealed Product – A product sealed for hygiene or health reasons that is no longer eligible for return once unsealed by the consumer.
  11. Offer – Any proposal by the entrepreneur to supply a product or service under specified conditions, enabling the consumer to form a contract by accepting it.
  12. Order – A binding request by the consumer to purchase one or more products or services under the terms of the offer.
  13. Commercial Warranty – Any additional guarantee provided by the entrepreneur, manufacturer, or importer regarding the condition or lifespan of a product, beyond the consumer’s statutory rights.
  14. Statutory Warranty / Conformity – The consumer’s legal right to receive a product that meets reasonable expectations, including proper functioning for a period appropriate to the nature of the product.
  15. Used Product / Second-Hand Product – A previously owned or refurbished item offered for sale by the entrepreneur, typically sold under the margin scheme.
  16. New Product – An unused product in original condition, sold with full VAT and standard warranty.
  17. Fixed-Term Digital Product – A digital product, such as antivirus software or license keys, that is valid for a specific period (e.g., one year) and does not auto-renew unless explicitly stated.
  18. Proof of Shipment – Documentation (e.g., receipt, tracking number) used by the consumer to demonstrate that a returned product was sent within the required timeframe.
  19. Tracking Information – Data provided by the carrier to confirm delivery status, such as tracking numbers, GPS logs, or delivery signatures.
  20. Place of Delivery – The physical address provided by the consumer for the receipt of goods.
  21. Replacement Product – A product offered in lieu of an unavailable item, which the consumer has the right to accept or reject under the same withdrawal rights.
  22. Abnormal Use / Improper Handling – Any use or treatment of a product inconsistent with its intended purpose, manufacturer instructions, or normal standards of care, including exposure to moisture, impacts, and unauthorized modifications.
  23. Return Shipping Costs – The direct cost of sending products back to the entrepreneur when exercising the right of withdrawal, unless otherwise stated.
  24. European ODR Platform – The EU’s online platform for resolving disputes between consumers and traders without going to court, available at http://ec.europa.eu/odr.
  25. Dispute Resolution Mechanism – Any procedure or platform that allows for the out-of-court resolution of legal disputes between consumers and businesses.
  26. CISG – The United Nations Convention on Contracts for the International Sale of Goods, also known as the Vienna Sales Convention, which is expressly excluded in these terms.

Article 2 – Identity of the entrepreneur

Quantum Laptops

Van Musschenbroekstraat 1 2

1091 GD Amsterdam

Email address: contact@quantumlaptops.nl

Chamber of Commerce number: 75257300

VAT identification number: NL002484459B91

Article 3 – Applicability

  1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders concluded between entrepreneur and consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge to the consumer as soon as possible at the consumer’s request.
  3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer’s request.
  4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and, in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that is most favourable to him.
  5. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the agreement and these terms and conditions will otherwise remain in force and the provision in question will be replaced without delay by mutual agreement by a provision that approximates the purport of the original as closely as possible.
  6. Situations not covered by these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.
  7. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be interpreted ‘in the spirit’ of these general terms and conditions.

Article 4 – The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
  2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.
  3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
  4. All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
  5. Images of products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colours exactly match the real colours of the products.
  6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in
    particular:
  • the price including taxes;
  • any shipping costs;
  • the manner in which the agreement will be concluded and the actions required for this;
  • whether or not the right of withdrawal applies;
  • the method of payment, delivery and execution of the agreement;

Article 5 – The agreement

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the time the consumer accepts the offer and meets the conditions set therein.
  2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
  4. The entrepreneur can – within legal frameworks – inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur, based on this investigation, has good reasons not to enter into the contract, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
  5. The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:
  6. The contact details of the entrepreneur’s customer service, including an email address and/or a web-based contact form, through which the consumer can submit complaints or inquiries. As the business operates exclusively online, no standard physical visiting address is available. However, a physical return or correspondence address may be provided upon request or when necessary for resolving a specific issue, such as returns, repairs, or legal correspondence.
  7. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  8. the information about guarantees and existing after-sales service;
  9. the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement;
  10. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
  11. In the case of a continuing transaction, the provision in the previous paragraph only applies to the first delivery.
  12. Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

Article 6 – Right of withdrawal

Upon delivery of products:

  1. When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
  2. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
  3. If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur of this within 14 days after receipt of the product. The consumer must make this known using the contact form. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of shipment. The refund of the full purchase price, including the original shipping cost will be refunded within 14 days.
  4. If the customer has not indicated that he wishes to exercise his right of withdrawal after the expiry of the periods mentioned in paragraphs 2 and 3 or has not returned the product to the entrepreneur, the purchase is a fact.

Article 7 – Exceptions to the Right of Withdrawal
In accordance with Article 6:230p of the Dutch Civil Code, the right of withdrawal does not apply to the following products and services:

  1. Products that are sealed for health protection or hygiene reasons and that have been unsealed after delivery (e.g., headphones for personal use, earplugs, laptop/mobile screen protectors, etc.).
  2. Hygiene-sensitive or personal care products that are not suitable for return due to health protection or hygiene reasons. This includes, but is not limited to, oral water flossers, earphones, in-ear audio devices, and similar products.
  3. Products made to the consumer’s specifications or clearly personalized, such as custom-configured laptops or accessories.
  1. Software or digital content supplied on a physical medium (e.g., USB, DVD) once the seal has been broken.
  2. Digital content not supplied on a tangible medium (e.g., downloadable software, license codes, drivers, or eBooks), if the performance has begun with the consumer’s prior express consent and acknowledgement that they thereby lose the right of withdrawal.

If any product is non-returnable under these exceptions, this will be clearly stated on the product page.

Article 8 – Costs in case of revocation

  1. If the consumer exercises the right of withdrawal, the consumer shall bear, at most, the direct costs of returning the product, unless the entrepreneur has agreed to bear these costs or has failed to inform the consumer that such costs are to be borne by the consumer.
  2. If the consumer has already made a payment, the entrepreneur shall refund this amount as soon as possible, and no later than 14 days after the consumer has notified the withdrawal. The entrepreneur is entitled to withhold reimbursement until the product has been received, or the consumer has supplied proof of return, whichever occurs first. Refunds will be made using the same payment method used by the consumer, unless expressly agreed otherwise.
  3. In the event of damage or signs of use beyond what is necessary to establish the nature, characteristics, and functioning of the product, the consumer is liable for any diminished value. This includes, but is not limited to, visible scratches, wear, or other signs of use resulting from improper handling.
  4. The consumer cannot be held liable for any diminished value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal prior to the conclusion of the contract, as required by Article 6:230m of the Dutch Civil Code.
  5. In accordance with Article 6:230c and 7:11 of the Dutch Civil Code and the EU Consumer Rights Directive (2011/83/EU), the entrepreneur bears the risk of loss or damage to the goods until the moment the consumer, or a third party designated by the consumer (other than the carrier), has taken physical possession of the goods. If the goods are not delivered within the agreed timeframe, or are lost during transport before receipt, the entrepreneur is obliged to either resend the goods at no additional cost or provide a full refund to the consumer without undue delay.
  6. When returning goods under the right of withdrawal, the consumer bears the risk of loss or damage during return shipment, unless the entrepreneur has undertaken to collect the goods themselves or failed to provide clear information about the return procedure and consumer responsibility. The consumer is advised to use a trackable and insured shipping method.
  7. If the carrier confirms delivery but the consumer claims non-receipt, the entrepreneur may request the consumer’s cooperation in investigating the delivery. Risk remains with the entrepreneur until the moment of actual receipt by the consumer or a designated third party. Delivery confirmation, such as tracking data, recipient signature, or GPS delivery logs, may be used as supporting evidence. If actual receipt cannot be proven, the entrepreneur shall bear the loss in accordance with Article 7:11 of the Dutch Civil Code.

Article 9 – Prices

  1. All prices on the website are stated in euros.
    For used laptops (margin goods), prices are subject to the VAT margin scheme and therefore no VAT is deductible. This is in accordance with Article 28b of the Dutch Turnover Tax Act.
    For new products, such as accessories (e.g., earphones, chargers), prices include VAT, unless explicitly stated otherwise on the product page.
  2. The applicable price is the one visible at the time the order is placed. Prices will not be increased during the period of validity of the offer, unless due to changes in VAT laws or other statutory obligations.
  3. In exceptional cases, the entrepreneur may offer products whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no control. In such cases, this will be clearly indicated in the offer, and variable pricing may apply.
  4. Used/refurbished laptops are sold under the margin scheme. These products are clearly marked as used and are priced based on condition, market value, and availability. Stock is limited and may vary.
  5. New accessories are sold at retail prices and are delivered in new condition with applicable VAT and warranty.
  6. Price increases within three (3) months of concluding the agreement are only allowed if mandated by law (e.g., VAT changes).
  7. Price increases after three (3) months are permitted only if:
    • They are due to statutory changes, or
    • The entrepreneur has reserved this right and the consumer is entitled to cancel the agreement as of the date the new price takes effect.
  8. All prices are subject to typing, programming, and printing errors. No rights can be derived from incorrectly displayed prices. In such cases, the entrepreneur is not obligated to supply the product at the incorrect price.

Article 10 – Conformity and Warranty

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force on the date the agreement was concluded.
  2. A commercial guarantee provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer can assert against the entrepreneur under the law and the purchase agreement. These statutory rights include the right to a properly functioning product for a reasonable period of time, based on the nature of the product and the consumer’s expectations.
  3. For new products, including electronics such as earphones, the consumer is entitled to expect that the product will function properly for a reasonable period, typically at least one year, depending on the nature, price, and intended use of the product.
  4. For second-hand products, such as used laptops, the entrepreneur provides a commercial warranty of three months, unless an extended warranty is purchased separately. This warranty period reflects the reduced expected lifespan of second-hand goods. Notwithstanding this commercial warranty, consumers retain all statutory rights afforded by applicable law, which may entitle them to remedies should the product fail to meet reasonable expectations based on its condition and price.
  1. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within four (4) weeks after delivery. Products must be returned in their original packaging and in unused or equivalent condition, unless the defect prevents this.
  2. The entrepreneur’s commercial warranty period corresponds to the manufacturer’s warranty period for new products, unless otherwise stated. For second-hand products, a separate warranty period applies as specified. The entrepreneur does not guarantee the product’s suitability for specific purposes nor takes responsibility for any advice given regarding its use or application.

7.   The warranty does not apply in the following cases:

  • The consumer has repaired and/or modified the product themselves or through third parties without prior authorization from the entrepreneur;
  • The product has been subjected to abnormal conditions, including but not limited to exposure to extreme temperatures, moisture, liquids (if the product is not waterproof), shocks, impacts, or handled carelessly or contrary to the instructions provided by the entrepreneur or stated on the packaging;
  • The defect or damage is the result of accidents, improper use, neglect, or any external causes beyond normal use;
  • The defect or damage arises from normal wear and tear, including expected deterioration of consumable parts such as batteries, which cannot be expected to perform as new;
  • The defect is wholly or partly the result of government regulations regarding the nature or quality of the materials used.

Article 11 – Delivery and execution

  1. The entrepreneur will exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
  2. The place of delivery is the address that the consumer has made known to the company.
  3. Taking into account what is stated in paragraph 4 of this article, the company will execute accepted orders with due speed but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will be notified of this at the latest 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs, and any payments already made will be refunded without delay. The entrepreneur is not liable for any indirect or consequential damages resulting from delayed delivery.
  4. All stated delivery times are indicative and non-binding unless expressly agreed otherwise. The consumer cannot derive any rights from indicative delivery estimates. Exceeding a delivery term does not automatically entitle the consumer to compensation, unless otherwise provided by applicable law.
  5. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
  6. If delivery of an ordered product proves impossible, the entrepreneur will make reasonable efforts to offer a suitable replacement. The consumer will be clearly and comprehensibly informed of the replacement article at the latest upon delivery. The right of withdrawal remains fully applicable to replacement articles. In such cases, the costs of any return shipment are borne by the entrepreneur.
  7. The risk of damage and/or loss of products remains with the entrepreneur until the moment of delivery to the consumer, or to a third party previously designated by the consumer and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Fixed-Term Digital Products

  1. Products such as antivirus software and other digital licenses are provided for a fixed duration, such as one or two years, as indicated at the time of purchase. These licenses do not renew automatically and will expire at the end of the agreed term unless a new license is purchased.
  2. Once a digital product has been activated or the license key has been delivered and used, early termination or cancellation by the consumer is no longer possible, and No subscription or recurring obligation is associated with these products unless expressly stated otherwise.

Article 13 – Payment

  1. Unless otherwise agreed, all payments must be made in full at the time of placing the order through the webshop. The order will only be processed after successful receipt of payment.
  2. The consumer is obliged to report any inaccuracies in the provided or stated payment details to the entrepreneur without delay.
  3. In the event of non-payment or failed payment, the entrepreneur is entitled—within the limits of the law—to charge any reasonable costs previously communicated to the consumer, including reminder and collection costs as permitted under applicable legislation.

Article 14 – Complaints Procedure

  1. The entrepreneur maintains a clear and accessible complaints procedure and handles complaints in accordance with this procedure.
  2. Complaints about the performance of the agreement must be submitted to the entrepreneur as soon as possible after discovery, clearly and fully described.
  3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.
  4. If the complaint cannot be resolved by mutual agreement, the consumer may submit the dispute via the European Commission’s ODR platform (http://ec.europa.eu/odr), or contact the relevant consumer authority in the Netherlands.
  5. A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur indicates otherwise in writing.
  6. If a complaint is found to be justified, the entrepreneur will, at its discretion and depending on the nature of the complaint, repair the product, offer a replacement, or provide a partial or full refund.

Article 15 – Disputes

  1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer resides outside the Netherlands.
  2. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG, “Vienna Sales Convention”) is expressly excluded.
  3. Any disputes that cannot be resolved amicably may be submitted to the competent Dutch court, without prejudice to the consumer’s right to use an alternative dispute resolution mechanism or applicable consumer protection rights under their national law.

Article 16 – Additional or Deviating Provisions

  1. Any additional or deviating provisions from these general terms and conditions must not be to the detriment of the consumer. Such provisions must be recorded in writing, or made available to the consumer in a manner that allows them to be stored and accessed on a durable medium.

Article 17 – Modification of Terms

1.   The entrepreneur reserves the right to amend these general terms and conditions at any time. Changes will only apply to future purchases and agreements. The most current version of the terms and conditions will always be available on the website. In the case of ongoing agreements, consumers will be informed of any substantial changes and, where required by law, given the opportunity to terminate the agreement.